THROUGH the Quick-Step Master Installer programme, The Academy for Excellence in Flooring says it’s the UK’s only training centre to provide access to a lifetime manufacturer-backed warranty on workmanship.
For many homeowners considering an investment floor, the worry isn’t the product itself but who they’ll get to install it. As an unregulated industry, it’s a minefield of recommendations, online reviews, and trader websites.
‘Many homeowners naturally retreat to trusted brands for guidance and for those choosing Quick-Step floors there’s a simple route to the very best in workmanship – appoint a Master Installer,’ says the company. ‘Every Master Installer trained at the academy is fully backed by the household flooring name and can provide an optional lifetime warranty on their workmanship.’
What’s more, access to the Master Installer network is simple, with the Quick-Step website seeing more than 14,000 searches for installers alone throughout 2020.
Lee Thompson, technical and procurement manager at the academy, says: ‘There are many benefits to being a Master Installer, but we believe the lifetime warranty on workmanship is the biggest single boost to consumer confidence when choosing a fitter for an investment Quick-Step floor. The peace of mind it provides for the homeowner shouldn’t be underestimated and this gives Master Installers a real advantage.’
The Master Installer programme is open to anyone who’s spent more than two years in the floor installation industry, or that has completed the academy’s foundation programme. Running over three days and featuring a mix of practical and classroom-based learning, the course ends in a full-day of assessment for a pass or fail qualification. This reportedly ensures the high standards required to offer a manufacturer-backed workmanship warranty are met.
‘Quick-Step has become something of a beacon for quality and innovation and it’s a reputation that’s been hard fought,’ continues Lee. ‘By offering purchasers assurance through the Master Installer scheme, Quick-Step is providing an important service, but not one without risk and that’s why it’s so important fitters holding the Master Installer scheme are the very best the industry has to offer.’