Targeted training for the nation’s biggest flooring retailer
THE Academy for Excellence in Flooring has partnered with national retailer, Carpetright, to develop a reportedly bespoke training programme.
Covering a range of topics on wood, laminate and LVT flooring including production processes, constructions, locking systems, product characteristics, subfloor preparation and installation; the course was designed to give attendees a full and rounded understanding.
Louise Sylvester, regional manager, Carpetright, comments: 'Our brand value is to be the most recommended flooring retailer and to enable us to do this, we must ensure our teams are confident in the products we sell. With this in mind, the training programme proved excellent, with teams enjoying the day and their feedback being that everyone should take part. Attendees left with more confidence and our surveyors were particularly pleased to have gained valuable technical insight.'
The Academy for Excellence in Flooring undertook the training days at its fully-equipped centre in Manchester, as well as off-site at Carpetright’s Uddingston store in Glasgow. Conducted by the Academy’s business development manager, Lynn Melia and technical manager, Lee Thompson, the course reportedly proved suitable for a range of experience levels.
Kai Clark, field support manager, Carpetright, said: 'The content was great for everyone; we had a mix of colleagues from two weeks experience right up to 25 years in roles from sales colleagues to managers and everyone learned something. The training has given real confidence in all wood, laminate and LVT products and has differentiated Quick-Step from its competitors.'
The Academy for Excellence in Flooring says it can work with retailers of any scale to develop similar course content. Improving the knowledge and confidence of sales forces, customer service teams and anyone within the business that can benefit from training in wood, laminate and LVT floors; these courses can be held at the Academy’s purpose-built facility, or at a suitable and convenient location.