HomeNewsDesigner Contracts launches ‘speedier service app’

Designer Contracts launches ‘speedier service app’

DESIGNER Contracts, the UK’s largest flooring contractor, says it’s developed a digital solution to speedier customer service.

The company has designed its own app, named Athena, to enable faster response times to customers and to help deliver key performance indicators.

For use by staff internally, Athena was trialled at one of the company’s regional offices and has now been rolled out across Designer Contract’s remaining 14 regions.

Said managing director, Peter Kelsey: ‘As we move further into a digital age, we felt the Athena app would be an easy and instant solution for our team to provide an enhanced customer experience.

‘It was designed in-house so we could build it to our exact specification and requirements and we’re looking forward to offering our clients quicker query response times.’

Designer Contracts, which was recently named as a finalist in the 2020 Lloyds Bank Business Awards, operates across 15 UK regional facilities. As well as flooring, the company provides curtains and blinds, furniture, and lighting, and operates a show-home interior design services division.

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