Richard Renouf
I’ve received a claim form because aclient is suing me. What should I do?
All court documents have a deadline for response, so act quickly and don’t put it...
Let the creak speak
Whether it’s engineered wood, laminate or anything else, flooring shouldn’t creak and if it does,...
Moisture behaving badly
Richard Renouf elaborates on the updated British Standard code of practice for the management of...
A point to prove
Richard Renouf is encouraged, while dealing with a recent carpet complaint, to hear someone thinking...
Expert, reporting for duty
Even experts are challenged on their qualifications. Richard Renouf relates a story in which his...
One version, another version – and then the truth
Richard argues that it isn’t his responsibility to work out who’s telling the truth –...
Carefully does it
Richard Renouf attends a failed flooring complaint and wonders whether the developer will be more...
Give laminate the freedom to express itself
Richard Renouf points out that laminate must be free to expand and contract just like...
That don’t impress me much!
THERE are certain phrases I hear regularly which don’t impress me, but there’s one that...
Up the creek with updraught soiling
Richard inspects a job with a good standard of workmanship and where, if no steps...
Let’s look at an underlying problem
Sometimes, says Richard, problems with a particular type of flooring can come in waves for...
